How to Give Passengers What They Want Using Ecommerce Tools
Airports are facing growing pressure to step up their passenger experience game as travellers, accustomed to the personalised and efficient services that ecommerce companies offer, have high expectations. A 2022 Salesforce survey of over 16,000 consumers revealed that 88% believe […]
Five Steps to Ensure Stress-Free Passenger Travel using your Ecommerce tools
Imagine being able to manage your air travel arrangements — booking your flight, reserving a parking spot, and even pre-ordering your favourite meal — all through a single platform. Everything is set for your arrival at the airport, and your […]
Integrating Ecommerce with Chatbots: An Experience-First Approach
As technology advances, so do customer expectations — 73% of customers expect better personalisation as a result of these innovations. Personalised interactions are a vital part of experience-first ecommerce because they meet these heightened customer expectations and enhance customer satisfaction, […]
5 Ways to Boost Your Airport Ecommerce Through Mobile
Smartphones are everywhere, and businesses can’t ignore the need to provide customers with a digital experience that’s optimised for mobile. This is especially true for ecommerce—in early 2024, smartphones accounted for about 77% of global retail site traffic, driving two-thirds […]
Implementing Ecommerce Principles for Video in Airports and Venues: A Comprehensive Guide
Picture this: you’re planning a trip and stumble upon a video that walks you through an airport’s amenities — the serene lounges, diverse dining options, and retail outlets across terminals. You can see multiple restaurants to choose from as you […]
The Adoption of Business Intelligence Solutions at Airports
Global demand for air travel has been growing for 36 consecutive months, with 88% of travellers surveyed by the International Air Transport Association (IATA) stating that air travel makes their lives better. As a result, airports face increased pressure to […]
How could your airport use Business Intelligence? Key benefits of Data Analytics
Data intelligent companies have an advantage over those that don’t use data to its fullest. A 2020 Forrester study reported significant differences between data intelligent companies and the rest: 58% were more likely to both exceed their revenue goals and […]
8 Steps to Implement Data Observability Tools for Your Airport
Airports today face the complex task of orchestrating numerous operations simultaneously — from managing a growing number of passengers to integrating new technologies and meeting elevated customer expectations. Each of these operations generates vast amounts of data every day, and […]
6 Benefits to Using Data Observability Tools for Your Business
What if you could see and understand the health and performance of your data systems in real-time, ensuring their accuracy, availability, and performance? Data observability can help you do this. Data observability platforms are becoming increasingly essential in the aviation […]
