We are Airport Direct Travel Limited, trading as Rezcomm (hereby referred to as Rezcomm). Rezcomm is registered with the ICO, registration reference: Z9560501.
Our website address is: https://rezcomm.com/
Rezcomm follows the key data principles in the data protection act, UK GDPR and the GDPR as outlined by the ICO.
Rezcomm understands and believes the data you provide to us, is your data, not our data.
Rezcomm strongly believe in data security as well as transparency for the data subject and as a result build this principal in all our systems so the data subject can have peace of mind.
The personal data Rezcomm will collect will depend on your relationship with us.
This privacy notice outlines the way Rezcomm handle all personal data provided to us, as well as outlining your rights, how you exercise your rights, Rezcomm’s DPO contact details and the ICO contact details.
Rezcomm reserve the right to update the privacy notice in line with new legislation, new standards, or new practices. Please check the privacy notice for any updates.
via letter to Gio Wallace
Rezcomm
George Parker Bidder Building
Exeter Science Park Centre
Exeter
Devon
EX5 2FN
UK
Or
Email: compliance@rezcomm.com
Rezcomm will not share your information with any third parties for the purposes of direct marketing.
Rezcomm use data processors who are third parties to provide elements of services. Rezcomm have contracts in place with our data processors. This prevents them from processing your personal data, unless Rezcomm have instructed them to do it.
When you contact Rezcomm via our website, we process your data via the following sub processors.
Rezcomm is committed to protecting and respecting your privacy, and we’ll only use your personal data to administer your account and to provide the products and services you requested from us.
In some circumstances Rezcomm may be legally obliged to share information. For example, under a court order. In any scenario, Rezcomm will satisfy ourselves that we have a lawful basis on which to share the information and document our decision making.
The General Data Protection Regulation (GDPR) gives data subjects several rights regarding their personal data.
The data subject will not always be able to exercise all the rights set out in the GDPR as they vary depending on why Rezcomm collected the personal data. There are also some circumstances where the rights cannot be exercised because exemptions will apply. Rezcomm will explain this in any response.
Right to be Informed (Article 13 and 14)
Data subjects have the right to be informed about the collection and use of their personal data. A privacy notice is provided at the time the personal data is collected and will explain how and why Rezcomm intend to process the data.
Right of Access (Article 15)
Data subjects have the right to access their personal data.
Right to Rectification (Article 16)
Data subjects have the right to rectification. This means Rezcomm will amend inaccurate personal information and update incomplete personal information as highlighted by the data subject. The data subject can request Rezcomm restrict processing of the data until it amended.
Right to Erasure (Article 17)
Data subjects may request that Rezcomm delete your personal information if they believe that:
Right to Restrict Processing (Article 18)
The data subject may request to restrict processing of their personal data if they believe that:
Right to Data Portability (Article 20)
Where Rezcomm have requested the permission of the data subject to process their personal data, they have a right to receive their personal information in a portable format.
The data subject may also request Rezcomm to provide the data directly to a third party. It is the data subject’s obligation to determine how the third party process their data. (this right only applies to data that is being processed electronically.)
Right to Object (Article 21)
The data subject may object to processing of their data. The data subject must inform Rezcomm explaining/justifying their objection. Rezcomm can still process personal data where there are exemptions, legal grounds, and contractual obligations.
You can see the cookies we use listed below. If at any time you wish to update your cookie preferences, simply click on the ‘Manage Cookies’ link located in the footer of our website to make changes.
| Cookie name | Provider | Category | Expiry | Description |
|---|---|---|---|---|
| cookietest | rezcomm.com | necessary | session | Test cookie |
| __hs_do_not_track | rezcomm.com | necessary | session | Prevents the tracking code from sending any information to HubSpot |
| __cf_bm | rezcomm.com | necessary | 29 minutes | Cloud flare’s bot products identify and mitigate automated traffic to protect your site from bad bots. Cloudflare places the __cf_bm cookie on End User devices that access Customer sites that are protected by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for the proper functioning of these bot solutions. |
| __hs_cookie_cat_pref | rezcomm.com | necessary | session | The HubSpot Cookie Banner’s consent preferences cookie. |
| __cf_bm | hs-scripts.com | necessary | session | Cloud flare’s bot products identify and mitigate automated traffic to protect your site from bad bots. Cloudflare places the __cf_bm cookie on End User devices that access Customer sites that are protected by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for the proper functioning of these bot solutions. |
| __cf_bm | hs-banner.com | necessary | session | Cloud flare’s bot products identify and mitigate automated traffic to protect your site from bad bots. Cloudflare places the __cf_bm cookie on End User devices that access Customer sites that are protected by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for the proper functioning of these bot solutions. |
| __cf_bm | hsforms.net | necessary | session | Cloud flare’s bot products identify and mitigate automated traffic to protect your site from bad bots. Cloudflare places the __cf_bm cookie on End User devices that access Customer sites that are protected by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for the proper functioning of these bot solutions. |
| __cf_bm | hs-analytics.net | necessary | session | Cloud flare’s bot products identify and mitigate automated traffic to protect your site from bad bots. Cloudflare places the __cf_bm cookie on End User devices that access Customer sites that are protected by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for the proper functioning of these bot solutions. |
| __cf_bm | hsforms.com | necessary | session | Cloud flare’s bot products identify and mitigate automated traffic to protect your site from bad bots. Cloudflare places the __cf_bm cookie on End User devices that access Customer sites that are protected by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for the proper functioning of these bot solutions. |
| _GRECAPTCHA | google.com | necessary | session | Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. |
| YSC | youtube.com | functionality | session | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. |
| _ga_32NJ3JZL31 | rezcomm.com | analytics | session | Used to persist session state |
| hubspotutk | rezcomm.com | analytics | session | Contains visitor’s identity |
| __hssrc | rezcomm.com | analytics | session | Used to determine if a session is a new session |
| __hssc | rezcomm.com | analytics | session | Analytics session cookie |
| _ga | rezcomm.com | analytics | session | ID used to identify users |
| __hstc | rezcomm.com | analytics | session | Analytics tracking cookie |
| VISITOR_PRIVACY_METADATA | youtube.com | advertisement | session | Privacy Metadata |
| VISITOR_INFO1_LIVE | youtube.com | advertisement | session | Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. |
| __Secure-ROLLOUT_TOKEN | youtube.com | advertisement | session | YouTube specific cookie. |
| __Secure-YNID | youtube.com | advertisement | session | YouTube specific cookie. |
Rezcomm uses Microsoft Clarity to understand how visitors use our B2B website and to improve its content, navigation and usability.
With your consent, Clarity uses cookies and similar tracking technologies to collect website usage information. This includes pages visited, clicks, scrolling, mouse movements, device and browser information, and identifiers used to distinguish visitors and sessions. Clarity provides heatmaps and session replays, which reconstruct how visitors interact with our website.
Airport Direct Travel Limited, trading as Rezcomm, and Microsoft act as independent data controllers for personal data processed in connection with Clarity. This means each organisation determines its own purposes and means of processing and is responsible for its respective data protection obligations.
Microsoft processes this information to provide and improve its services. Where you separately consent to advertising, Microsoft also receives and uses information for Microsoft Advertising, including advertising personalisation and measurement. Further information about Microsoft’s processing, international transfers and your rights is available in the Microsoft Privacy Statement.
Our lawful basis for collecting and using personal data through Clarity is your consent. You can refuse or withdraw consent at any time through the “Manage Cookies” link in our website footer. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.
Clarity playback data is retained for 30 days. Heatmap and click data, and sessions marked as favourites or labelled, are retained for up to nine months.