5 Ways to Create a Stress-free Pre-boarding Experience for Passengers
Airports can be stressful experiences for passengers, who often have to juggle finding parking, waiting in lines, and rushing to gates to make it to their flight on time. This doesn’t just impact passengers — a bad customer experience can […]
How to Minimise Pain Points at the Airport for a Stress-Free Journey
Airports and air travel can often feel like labyrinths of stress and inconvenience for passengers. A multitude of challenges can arise from the moment they leave their homes until they board their flights. Whether it’s navigating through traffic congestion en […]
Virtual Airport Queuing: Streamlining Passenger Experience and Operations
We’ve all been there — standing in seemingly endless queues at the airport, counting the minutes, and wishing we could fast-track through security. A global survey of 7,299 passengers echoes this sentiment, revealing that 45% of travellers prioritise faster security […]
Email Marketing Principles for Airports
Email marketing is an incredibly effective and accessible way of engaging customers and driving sales for any business. It has the strongest ROI of any marketing channel, returning $40 for every $1 invested. And it has an incredible reach, with […]
Redefining Airports: The Reality of Data-Driven Airport Transformation
The future of airports isn’t just about shiny terminals or faster planes — it’s deeply rooted in the use of data and AI. An airport that knows what passengers like and makes the passenger journey smooth from start to finish […]
Redefining Airports of the Future with Advanced Technological Infrastructure
We have today an abundance of data and powerful new technology like Artificial Intelligence (AI). Not only does this present exciting possibilities, but it’s also crucial for the future of air travel, accommodating the ever-evolving needs of millions of passengers […]
Redefining Airports of the Future: A Glimpse into AI-Driven Transformation
Imagine a world where AI-powered chatbots don’t just answer queries but act as personal concierges, amending flight bookings, checking flight details, or suggesting tailored retail options. Where customers become more than their data, and their individual stories are heard and […]
