Passenger behaviour analysis and how airports are pivoting to accommodate tech-savvy travellers
There’s no denying that technological advancements have positively disrupted how we travel forever. Whereas in the past, people would head to their local travel agent to book a holiday, now all they need to do is pull out their smartphone […]
The airport technology being used to process passengers more quickly
Increasing passenger numbers returning to the airport post-pandemic should be a cause for celebration. But coupled with critical staff shortages across the travel industry, it’s led to extreme delays in passenger processing at the airport, so much so that many […]
Using mobile applications to interact with your passengers and create loyalty
The modern-day airport is more than just a gateway offering a means for passengers to get from A to B. Instead, it’s a highly-interactive hospitality and retail hub where passengers can purchase high-quality products, enjoy memorable dining experiences and visit […]
Walking the fine line between passenger information and information privacy
Passenger data holds significant value to airports. It transforms what were once strangers on a plane into customers with demographics, interests and preferences, enabling airports to personalise the passenger journey to increase customer satisfaction and generate more revenue. The trouble […]
Harnessing data and innovation to generate new revenue streams for airports
Today the airport industry faces numerous challenges, from restoring passengers’ confidence to clawing back the billions lost in revenue due to the COVID-19 pandemic. How are they overcoming these challenges? With good data, of course! Here we will look at […]
The airport touchless technology revenue opportunity
Today, airports can no longer rely on aeronautical revenue from airline charges and terminal rentals to survive. Despite passenger numbers starting to increase post-pandemic, airports still have a long road to recovery and need to explore other ways to generate […]
Best practice in implementing a contactless airport passenger journey
The contactless experience. It’s what passengers are demanding and what airports strive for, but ensuring it is implemented successfully is paramount. Here we’ll share our best practice contactless airport tips to help ensure you get the most from your investment. […]
The Business Case for Airport Touchless Technology and Winning Stakeholder Buy-in
Since the outbreak of COVID-19, health has become the number one priority for airports and passengers. As a result, we’ve seen a sharp acceleration in the use of contactless technology in airports, which limits the number of surfaces passengers need […]
10 things your IT team should check before buying software for airports
Are you looking to invest in brand new software for airports or replace an existing solution that isn’t meeting your needs? With so many different software vendors out there, choosing the best option for your business can be tricky. But […]
